1. Acceptance of Terms

By accessing and using the services provided by Bullhorn Asset Solutions ("Company," "we," "us," or "our"), including our website, customer portal, booking system, and repair services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services Offered

Bullhorn Asset Solutions provides heavy-duty vehicle repair and maintenance services, including but not limited to:

• Diesel engine repair and diagnostics
• Transmission and drivetrain services
• Brake system repair and maintenance
• Electrical system diagnostics and repair
• Suspension and steering services
• Preventative maintenance programs
• Mobile repair services (where applicable)
• Emergency roadside assistance

We reserve the right to refuse service or modify our service offerings at any time without prior notice.

3. Appointments and Scheduling

3.1 Booking

Appointments can be made through our online booking system, by phone, or in person. All appointments are subject to availability and confirmation.

3.2 Cancellation Policy

Customers must provide at least 24 hours notice for appointment cancellations. Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the estimated service cost.

3.3 No-Show Policy

Failure to arrive for a scheduled appointment without prior notice will result in a no-show fee equal to 100% of the estimated service cost. Future appointments may require prepayment or deposit.

3.4 Service Delays

While we make every effort to complete repairs on time, unforeseen circumstances may cause delays. We will notify you of any significant delays as soon as possible. We are not liable for any consequential damages resulting from service delays.

4. Estimates and Pricing

4.1 Estimates

We provide written estimates for all major repairs. Estimates are valid for 30 days from the date issued and are subject to change based on actual findings during the repair process.

4.2 Authorization

Any work exceeding the original estimate by more than 10% or $100 (whichever is greater) will require your authorization before proceeding. We will attempt to contact you using the contact information on file.

4.3 Pricing

All prices are subject to change without notice. Pricing includes parts, labor, shop supplies, and applicable taxes unless otherwise specified. Additional charges may apply for after-hours service, emergency calls, or mobile service.

4.4 Parts

We use OEM (Original Equipment Manufacturer) or equivalent quality aftermarket parts unless otherwise requested and approved. Parts are warranted according to the manufacturer's warranty terms.

5. Payment Terms

5.1 Payment Due

Payment is due in full upon completion of services unless prior credit arrangements have been made and approved in writing. We accept cash, credit cards, debit cards, and approved business account charges.

5.2 Credit Terms

Approved business accounts are subject to Net 30 payment terms. A completed credit application and approval are required. Late payments will incur a finance charge of 1.5% per month (18% APR) or the maximum rate allowed by law, whichever is less.

5.3 Deposits

We reserve the right to require a deposit of up to 50% of the estimated cost for major repairs, special orders, or for customers without established credit.

5.4 Collection Costs

Customers are responsible for all reasonable costs of collection, including attorney fees, court costs, and collection agency fees for past due accounts.

5.5 Mechanic's Lien

We reserve the right to retain possession of your vehicle and exercise our mechanic's lien rights until payment is received in full. Storage fees may apply after 10 days.

6. Warranty

6.1 Labor Warranty

We warrant our labor for 90 days or 3,000 miles, whichever comes first, from the date of service completion. This warranty covers defects in workmanship only and does not cover normal wear and tear, abuse, or damage caused by external factors.

6.2 Parts Warranty

Parts are covered by the manufacturer's warranty. Warranty claims must be processed through us. We will assist in warranty claims but are not responsible for manufacturer warranty denials.

6.3 Warranty Exclusions

This warranty does not cover:

• Damage caused by accident, misuse, abuse, or neglect
• Modifications made to the vehicle after service
• Failure to follow recommended maintenance schedules
• Use of non-approved fluids or parts
• Consequential or incidental damages
• Damage caused by external factors beyond our control

6.4 Warranty Claims

To make a warranty claim, the vehicle must be returned to our facility for inspection. Repairs performed by others without our authorization will void the warranty.

7. Customer Responsibilities

7.1 Accurate Information

You agree to provide accurate and complete information regarding your vehicle's condition, service history, and any known issues. Failure to disclose known problems may affect warranty coverage and repair outcomes.

7.2 Vehicle Pickup

Vehicles must be picked up within 5 business days of completion notice. Storage fees of $25 per day will apply after this period. Vehicles left for more than 30 days may be considered abandoned and disposed of in accordance with applicable laws.

7.3 Personal Belongings

We are not responsible for any personal belongings left in vehicles. Please remove all valuables and personal items before service.

7.4 Keys and Access

You authorize us to operate your vehicle as necessary for diagnosis, repair, and testing. We will exercise reasonable care but are not liable for any incidental damage during normal operation.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use.
• We are not liable for delays or failures in performance resulting from acts beyond our reasonable control.
• Diagnostic services do not guarantee discovery of all defects or future problems.

9. Customer Portal and Online Services

9.1 Account Security

You are responsible for maintaining the confidentiality of your customer portal login credentials. You agree to notify us immediately of any unauthorized access to your account.

9.2 Account Access

We reserve the right to suspend or terminate portal access for violation of these Terms or for accounts with outstanding balances exceeding 60 days past due.

9.3 Electronic Communications

By using our services, you consent to receive electronic communications including service reminders, invoices, and promotional materials. You may opt out of promotional communications at any time.

9.4 Data Accuracy

While we strive to maintain accurate records, you are responsible for reviewing and reporting any discrepancies in your account information, service records, or invoices.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our privacy practices as described in the Privacy Policy.

We collect and use customer information including:

• Contact information (name, address, phone, email)
• Vehicle information (make, model, VIN, license plate)
• Service history and repair records
• Payment and billing information
• Communications and correspondence

This information is used to provide services, process payments, communicate with you, and improve our operations.

11. Insurance and Claims

We carry general liability and garage keepers insurance. In the event of damage to your vehicle while in our care, custody, or control, our insurance will cover repairs subject to policy terms and deductibles. You agree to cooperate fully with any insurance investigations and provide necessary documentation.

12. Environmental and Disposal Fees

Environmental and hazardous material disposal fees are charged separately and include proper disposal of oil, fluids, tires, batteries, and other regulated materials in compliance with environmental regulations.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, claim, or controversy, you agree to first contact us to attempt an informal resolution. Please contact our management at or .

13.2 Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the jurisdiction where our business is located.

13.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action or representative action.

13.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our business operates, without regard to its conflict of law principles.

14. Indemnification

You agree to indemnify, defend, and hold harmless Bullhorn Asset Solutions, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

• Your breach of these Terms
• Your violation of any law or the rights of a third party
• Your misuse of our services
• Any false or misleading information you provide

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website or customer portal. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Bullhorn Asset Solutions regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

For questions about these Terms of Service, please contact us: